Terms & conditions 

 

Preamble 

 

The online store lescouteliersbasques.fr has been set up by the company Les Couteliers Basques, which is the owner and operator of it. Every order of a product from the website Les Couteliers Basques implies the prior acceptance of these terms & conditions of sale. By accepting the terms & conditions of sale, the consumer acknowledges the fact that his agreement of these terms doesn’t need any handwritten signature on a document inasmuch as he wants to order online the products presented in the online store. The consumer can save or edit these terms and conditions, it is specified that both back-up copy and edition of this document raise from its only responsibility. These general conditions may be modified at anytime but the terms applicable are those enforced on the website on the date of the placement of the order. 

 

Characteristics of the goods offered on lescouteliersbasques.fr

The prices of the products and shipping costs are indicated in euros inclusive of VAT. 

The terms of payment, shipping or execution are indicated. 

The existence of a right of withdrawal.

The period for which the offer or the price remains valid. 

Le consommateur déclare avoir la pleine capacité juridique lui permettant de s'engager au titre des présentes conditions générales.

These informations are provided in french and in english. The consumer states to have full legal capacity to enter under these conditions.

 

Article 1 : Wholeness 

This general terms of sales explain the entirety of the obligations of both parts. This way, the consumer is considered for accepting without reserve the completeness of measures foreseen in these general conditions. For its part, Les Couteliers Basques, commit to respect its seller role in the framework of these conditions.

 

Article 2 : Subject-matter

These Conditions of Sale are intended to define the rights and obligations of the parts in connection with the online sale of goods offered by Les Couteliers Basques to the consumer.

 

Article 3 : Contractual documents

This contract consists of the following contractual documents, presented in descending order:

These terms, 

The purchase order.

 If there is a contradiction between the documents of different order, the higher rankwill prevail. 

 

Article 4 : Entry into force – period of validity.

These conditions come into force on the date of signing the purchase order 

or after a purchase online.

These conditions are concluded for the time necessary for the provision of goods and services purchased, until the end of the guarantees.

 

Article 5 : Validation of the orders and electronic signature (law of March 13th, 2000on the electronic signature) 

Any order form signed by the consumer by " double click " establishes an acceptation which cannot be contested in any case under the limits of these terms and conditions.   

The "double click" associated with the authentication and non-repudiation 

and protection of the integrity of messages is an electronic signature. This electronic signature has the same value as a handwritten signature. 

 

Article 6 : Order confirmation

The contractual information will be confirmed via e-mail to the address indicated by the consumer in the purchase order. Some orders have to be controlled by our audit service. In this case, you will be told by email to send document to confirm your final order.

Les Couteliers Basques reserves the right to cancel the order if the documents are judged non-compliant.

Any order paid by check or credit card will be processed only on receipt of payment. The periods of availability as shipping will be recalculated from the date of receipt of payment.

Les Couteliers Basques recommends that customers keep a copy of his order on paper or on a reliable technology based document. 

The client must ensure the completeness and accuracy of the order related information

that he provides to Les Couteliers Basques.  

The latter should not be hold responsible for potential errors regarding delays or mistakes in shipping.In this case, all fees for reshipping the order will be fully charged to the client.

 

Article 7 : Proof of the transaction

The computerized records stored in the Les Couteliers Basques computer system in conditions of reasonable safety will be considered as evidence of the communications, the orders and payments between the parties. The archiving of the order, forms and invoices, is done on reliable and long lasting supports in order to provide a proof.

 

Article 8 : about the products

8-a : We would point that the products of Les Couteliers Basques are handmade. The sharpness, traces or scratches are not defects but are part of the fiber of the material used for the manufacture (woods, horns, ivory, mother-of-pearl, bones, … ). Each knife is unique, even if it looks like the others, it distinguishes itself by a difference of colour and/or the fibers of the materials used.

8-b : the offers presented by Les Couteliers Basques are valid only within the limits of available stocks.

8-c :  The products offered are in compliancewith the French legislation in force. Photographs, texts, graphics information and characteristics illustrating the products of the shop are not contractual. Consequently, Les Couteliers Basques could not be committed in the event of error or omission in one of these photographs, texts, graphics, information or characteristic of the products or in the event of modification of the characteristics of the products by suppliers.

 

8-d : The company Les Couteliers Basques could not be held for person in charge for the inexecution of the contract in the event of unavailability or out-of-stock condition of the product, in the event of a cause beyond control, of disturbance or all-out strike or partial in particular of the mail service and communication Internet and means of transport, floods, set fire to.

Les Couteliers Basques will not incur any responsibility for all consequential damages because of the present ones, trading loss, loss of profit, damage or expenses, which could occur.

You are reminded that it is advisable to back up the data contained in the products purchased. Les Couteliers Basques accepts no liability for any loss of data or files.

 

8-e : The total or partial inability to use the products, particularly 

because of incompatible equipment, can give rise to any compensation or refund or called into question the responsibility of Les Couteliers Basques, the Buyer knowing only the products which he possesses and uses, is only judge of the compatibility of products ordered with those that he already has.

 

8-f : Hypertext links may refer to other sites that the site "lescouteliersbasques.fr". Les Couteliers Basques declines any responsibility for the contents of external sites that may contravene laws and regulations in effect.

 

8-g : Our products have performance consistent with professional practice although Les Couteliers Basques is not intended to sell to professionals. Les Couteliers Basques cannot therefore be held liable for any damage resulting from a professional activity.

 

8-h : la société Les Couteliers Basques does npt guarantees the purchaser, under them hidden defects whichcan affect the delivered products, that within the framework of a replacement of the defective products, or parts making them unsuitable with their use, without being able to be considered by the purchaser as responsible for the possible detrimental consequences that these hidden defects could entrained.

 

Article 9 : Prix

The prices are indicated in euro and are valid only on the date of the confirmation of the order form by the consumer. They do not take into account expenses of delivery, charged in supplement, and indicated before the validation of the order.

The price includes the VAT applicable on the day of ordering and any change of the statutory rate of VAT will be automatically reflected in the price of the products presented on the site, at the date stipulated by the decree of application.

Full payment must be made upon ordering, except for specific offers indicated on the site. The sums paid can never be considered to be deposits or part payments.

 

Article 10 : Payment method

To settle his order, the consumer has, in his choice, all the payment conditions aimed within the order form: credit card, Paypal, wire transfer, check. In case of payment by check, it must be issued by a bank domiciled in France and payable to Les Couteliers Basques. Any order paid by check or credit card will be processed only on receipt of payment. The periods of availability as shipping will be recalculated from the date of receipt of payment.

The checks are cashed upon confirmation of the order. 

The consumer guarantees Les Couteliers Basques that he arranges authorizations necessary to use the method of payment chosen by him, during the validation of the order form

We reserve the right to suspend the processing, or shipping of a delivery in the case of a credit card refusal, or in the case of non-payment.

We also reserve the right to refuse an order in the event of your not having totally or partially settled a preceding order, or one on which there is a settlement dispute pending

The consumer is warned that Les Couteliers Basques can’t be held for responsible in case of embezzlement or fraudulent use of any payment method that has not been detected by the control procedure.

All products remain the exclusive property of Les Couteliers Basques until such a time as payment of sale price, delivery charges and taxes has been made in full.

The transfer of property of the good bought from the company Les Couteliers Basques by the consumer to a third person, will not be taken care by the company Les Couteliers Basques. Only the original buyer of this item may claim to accede to the clauses of the present terms and conditions of sale.

 

Article 11 : Products availability

Each order will be processed as soon as possible for the available products and for the unavailable products, within 60 days from the day following the validation of the order.

For the engraving on the blade, spring or bolster, an 8 to 15 days period will be applied.

In the case of a final unavailability of the ordered product, the customer will be informed as soon as possible by Les Couteliers Basques. The consumer may then decide to request either the refund of amounts paid within 30 days at the latest from payment thereof, or a product exchange. Les Couteliers Basques reserve them the right to cancel any order in any time and refund the amount already paid.

 

Article 12 : Delivery conditions

The products are delivered to the address indicated by the consumer on the purchase order and only on the geographical areas which we serve. The client must ensure the completeness and accuracy of the order related information

that he provides to Les Couteliers Basques.  

The latter should not be hold responsible for potential errors regarding delays or mistakes in shipping.In this case, all fees for reshipping the order will be fully charged to the client.

 

The company Les Couteliers Basques could not be held for person in charge for the inexecution of the contract in the event of unavailability or out-of-stock condition of the product, in the event of a cause beyond control, of disturbance or all-out strike or partial in particular of the the mail service and communication Internet and means of transport, floods, set fire to.

The purchaser is required to check the state of the packing of the goods upon 

delivery and to notify any damage due to the conveyor and to Les Couteliers Basques on the delivery order without delay, at the latest within 2 days from receipt of the order, under penalty of forfeit. An email will be sent to the consumer informing him of the future delivery. In case of late delivery of more than three days from the date we've indicated in the mail from, we suggest checking with your local post office that the parcel is not pending (packages had been delivered at home are available to the client in his post office for 15 days beyond that deadline) they are returned, then if necessary to report this delay by mail or by sending a mail. We will contact Post office to start an investigation. A Post investigation can last up to 21 days from the date of its opening. If the product is located during such time, it will be automatically redirected to the delivery address specified by the Customer. If on the other hand the product is not found atthe conclusion of delay of 21 days 

of inquiry, the Post office considers the parcel as lost. Only after this period, we can send you a replacement product. If the original product(s) ordered were no longer available, we would reimburse You the cost of the goods lost by the carrier.

 

Article 13: Delivery problems due to the carrier

Any abnormality concerning the delivery (average, product missing with regard to the delivery order, the damaged parcel, products broken) must be necessarily indicated on the delivery order in the form of " handwritten reserves ", accompanied with the signature of the customer. In the case of an assured sending by the Post office, if the parcel arrives opened or damaged (in particular with the presence of the yellow Scotch tape "the Post office") it is essential that the customer makes establish by the factor or the post office of which it depends a "report on spoliation" (report 170) so that Les Couteliers Basques can file an investigation and proceedings of compensation. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery registered mail with return receipt stating those claims. The consumer will have to pass on simultaneously copy of this mail (accompanied if need be of the " report of despoliation " or of the " statement of abnormality " obtained with the carrier) by simple mail to Les Couteliers Basques (Ferme Etxettoa, Rue Oyhara, 64210 Bidart – France / info@lescouteliersbasques.fr). Any complaint reached except period will definitively be rejected without possibility of appeal for the consumer.

 

Article 14: Errors of delivery - Products non conformity: 

14-a: The consumer will have to formulate to Les Couteliers Basques the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of error of delivery and/or of nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order on line

Any complaint reached except period will definitively be rejected without possibility of appeal for the consumer.

 

14-b: The formulation of this complaint with the company Les Couteliers Basques can be made by postal mail, e-mail or phone call.

 

14-c: All claims not made in compliance with the above procedure will not be considered, and We shall disclaim all liability.

 

14-d: With reception of the complaint, Les Couteliers Basques will allow a number of exchange concerned products and will communicate it by e-mail or telephone with the consumer.

 

14-e : All products to be exchanged or refunded must be returned to Les Couteliers Basques in their initial condition and packaging within the 8 days period following the return acceptance. The products must be sent back by registered parcel post with insurance of the value of the goods. To be accepted, any return must be beforehand indicated to the Customer service of the Les Couteliers Basques.Shipping fees, paid by the consumer, will be reimbursed by Les Couteliers Basques, except in the case that the required product would not correspond to the original declaration made by the consumer in the return slip.

Failure to comply with the above procedure and time limits, will invalidate any Customer claim concerning the delivery of faulty or substandard goods, such goods being therefore presumed sound.

 

Article 15 : Withdrawal right

Les Couteliers Basques grants to the consumer a period of retraction of 14 calendar days to return, at its expenses, products not being convenient for him(her). This period runs as from the delivery date of the product to the consumer. 

Any return will beforehand have to be indicated with the Customer service of the company Les Couteliers Basques. We recommend the consumer to make the return of its products provided with a recommendation or with an additional insurance guaranteeing him(her), if necessary, the compensation of products at the level of their real market value in case of despoliation or of loss of this parcel. Only over the returned products as a whole, in their original packaging complete and intact, and in perfect condition or resale. Articles which are damaged, incomplete or of which the original package is impaired or missing, will not be refunded or exchanged. This right of retraction can be exercised without the user incurring any additional costs, except for return shipping fees.

In the case of the exercise of the right of withdrawal, consumer has a choice either to seek repayment of money paid or exchange the product. In case of exercising the right of withdrawal, Les Couteliers Basques will make every effort to reimburse the consumer within fifteen days. The consumer will then be paid off by re-credit of her bank account (secure transaction) in case of payment by credit card, or by check in the other cases.

Article 16 : Product guarantee

The products presented on the website have been carefully selected to give the consumer an accurate vision of what Les Couteliers Basques can deliver.

Nevertheless, the pictures are not contractual. The materials that we work in our workshop are most often natural and it is not possible to assure that the wood, horn, mammoth ivory or mother-of-pearl, … can look exactly the same as seen on the website. Each knife is unique.

The consumer will have to formulate to Les Couteliers Basques the very same day of the delivery or at the latest the first wrought day following the delivery, any complaint of defective product and/or of nonconformity of the products in kind or in quality compared to the indications being reproduced on the purchase order on line

Any complaint reached except period will definitively be rejected without possibility of appeal for the consumer.

Article 17 : Tax removal

Within the framework of the relocation of an order or a product towards a country other one than metropolitan France, Les Couteliers Basques reminds to the consumer that it remains the importer of one or several concerned products. The aforementioned postage fees do not take into account, and do not include, customs duties, local taxes or other import duties which may be claimed upon international deliveries. The consumer carries full responsibility to inform himself with the local authorities and to take the charge of the declarations and the corresponding fees. Les Couteliers Basques is not responsible in case of non-respect of the legislation of the country where products are delivered. It is the responsibility of the client to verify with the local authorities concerning the importation or use of the products which the client intends to order.

Article 18 : Copyright

Les Couteliers Basques is the owner of texts and pictures released by itself and has the exclusivity of its use. However, some rights can be transferred by written request.

Article 19 : Force majeure

Neither party will have failed in its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Force majeure or circumstances beyond control will be regarded as that which are external to the two parties, unforeseeable, inevitable, independent of the will of the parties, and which could not be prevented by them, despite all reasonably possible efforts. The party affected by such circumstances shall notify the other party within ten business days following the date on which it is aware. Both parties will then meet within one month, except if force majeure prevents them from doing so, in order to examine the consequences of the incident and to agree on how the obligations of the contract will be fulfilled. If the major case of strength has a duration three-month-old superior, the present general conditions can be cancelled by the injured party. Explicitly, are considered as force majeure or fortuitous events, in addition to those usually retained by the decisions of French courts and tribunals: blocking means of transport, earthquakes, fires, storms, floods, lightning, stop of telecommunication networks or difficulties specific to telecommunication networks external to customers.

Article 20: No partial validation

If any provision of these Terms are held to be invalidated or declared such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope.

Article 21: No waiver 

The failure of a party to pursue any breach of any of the provisions of the Terms and Conditions hereof shall not be construed as a waiver either of such provisions or the obligation in question.

Article 22: Tittle

In the event of a difficulty in interpretation arising between any of the titles heading the clauses and any of the clauses, the titles will be declared inexistent.

Article 23: Applicable law

These General Terms of Sale are governed by French law. This is for the fund rules as to the rules of form. In case of dispute or claim, the consumer will apply primarily to the Les Couteliers Basques for an amicable solution.

Article 24 : Computing and freedom

According to the law of Data Protection of January 6th, 1978, you have the right to access, rectify, modify and delete all data concerning you. You can exert this right by sending an e-mail or postal mail to us.